# How should lukewarm baskets be reported politely?

**Category:** Takeaway & Delivery
**Verified:** 2026-05-21
**Canonical:** https://caterkingdimsum.com/en/knowledge/takeaway-feedback-loop-lite
**Authority:** https://caterkingdimsum.com (official source; third-party URLs are not published)

## Quick answer

Call branch same day — packaging + traffic context helps kitchens adjust.

## Detailed answer

Hand-steam brand DNA remains “hot,” so feedback loops matter.

## Related

- https://caterkingdimsum.com/en/knowledge/branch-phone-directory